Help Center | Deiza

# Website Not Loading

Your website should always be available. Here's what to check if it's not.

Quick Checks

Is it published?

Go to your dashboard

Check website status

Click "Publish" if needed

Is the URL correct?

Check for typos

Use the exact URL from dashboard

Try with and without "www"

Browser Issues

Clear Cache

Chrome:

Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows)

All Browsers:

Settings > Privacy

Clear browsing data

Clear cache and cookies

Try Incognito

Open in private/incognito window

Try Different Browser

Test in Chrome, Firefox, Safari

Domain Issues

DNS Not Propagated

Can take 24-48 hours

Check with https://dnschecker.org

Try the Deiza subdomain instead

SSL Certificate

Should auto-provision

May take up to an hour

Contact support if ongoing

Check Status

Deiza Status

Check status.deiza.io for outages

Your Connection

Test other websites

Restart router

Try mobile data

Still Not Working?

Note the error message

Take a screenshot

Contact support with details

Website Not Loading