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Contact Support

How to get help from the Deiza team

5 min read

# Contact Support


We're here to help you succeed.


Support Options


AI Assistant

Get instant help:

  • Click the chat icon (bottom right)
  • Ask your question
  • Get immediate answers

  • Email Support

    For complex issues:

  • support@mail.deiza.io
  • Response within 24 hours (business days)
  • Faster for paid plans

  • Help Center

    You're here! Browse articles for:

  • Step-by-step guides
  • Feature documentation
  • Troubleshooting tips

  • What to Include


    When contacting support, please provide:


    Account Info

  • Email address
  • Plan type

  • Issue Details

  • What you're trying to do
  • What's happening instead
  • Error messages (exact text)

  • Screenshots

  • Screen captures of the issue
  • Browser console errors (if technical)

  • Steps to Reproduce

  • What did you click?
  • What page were you on?
  • When did it start?

  • Response Times


    | Plan | Response Time |

    |------|---------------|

    | Free | 48 hours |

    | Grow | 24 hours |

    | Scale | 4 hours |


    Before Contacting


    Try these first:

  • Search the Help Center
  • Ask the AI Assistant
  • Check Common Issues
  • Clear cache and try again

  • Feedback


    We love hearing from you:

  • Feature requests
  • Improvement suggestions
  • Success stories

  • Email: feedback@deiza.io


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