DeizaDeizaHelp
HelpTroubleshootingCommon Issues

Common Issues

Solutions to frequently encountered problems

5 min read

# Common Issues


Quick solutions to common problems.


Website Issues


Website not showing changes

Solution:

  • Clear browser cache
  • Try incognito mode
  • Wait a few minutes for propagation
  • Click "Publish" again

  • Images not loading

    Solution:

  • Check image file size (max 10MB)
  • Use supported formats (JPG, PNG, WebP)
  • Re-upload the image

  • Custom domain not working

    Solution:

  • Verify DNS settings
  • Wait 24-48 hours for propagation
  • Check for typos
  • See Custom Domains

  • Account Issues


    Can't log in

    Solution:

  • Check email for typos
  • Try "Forgot Password"
  • Check for caps lock
  • Clear cookies

  • Email not receiving

    Solution:

  • Check spam folder
  • Add noreply@deiza.io to contacts
  • Verify email address is correct

  • CRM Issues


    Contacts not syncing

    Solution:

  • Refresh the page
  • Check internet connection
  • Log out and back in

  • Form submissions not appearing

    Solution:

  • Check form is connected to CRM
  • Verify website is published
  • Check spam filters

  • Payment Issues


    Payment failed

    Solution:

  • Check card details
  • Ensure sufficient funds
  • Try different card
  • Contact your bank

  • See Payment Issues for more help.


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