# Email Limits and Usage
Each plan includes a monthly email allowance for CRM communications.
Monthly Email Limits
| Plan | Emails/Month | Cost Per Email |
|------|-------------|----------------|
| Starter | 20 | $1.50 |
| Grow | 100 | $0.29 |
| Scale | 500 | $0.12 |
These limits cover both sent and received emails.
How Limits Work
Limits reset on the 1st of every monthBoth sent emails and replies count toward your limitIncoming messages do NOT countUnused emails do NOT roll over to next monthChecking Your Usage
Go to Dashboard > LeadsLook for the usage indicator at the topSee how many emails you've used this monthCompare against your plan limitWhat Happens When You Hit the Limit?
You'll see a message that you've reached your limitYou can still receive emails from customersYou cannot send new emails until the limit resets or you upgradeUpgrading Your Limit
Increase your email capacity:
Starter → Grow: 5x increase (20 → 100 emails)Grow → Scale: Unlimited emailsView all plans to see what else increases with each tier.
Estimating Your Needs
Small Business
10-15 emails/monthUse Starter plan~2-3 client conversations per monthGrowing Business
50-75 emails/monthUse Grow plan~10-15 client conversations per monthHigh Volume
200+ emails/monthUse Scale planUnlimited everythingMoney-Saving Tips
Combine conversations - Batch similar emails togetherUse templates - Create standard responses to save timeBe selective - Email only when necessaryAsk multi-part questions - Get more info in fewer emailsNeed More Capacity?
If you consistently use more than your plan allows, it's time to upgrade. The next tier always saves you money per email:
Starter users save 80% per email by upgrading to GrowGrow users save 59% per email by upgrading to ScaleUpgrade now to get more capacity and other premium features.
