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CRM Email Overview

Send and receive emails directly from your CRM

5 min read

# CRM Email Overview


CRM Email allows you to send and receive emails directly from your Deiza dashboard, keeping all customer communication in one place.


What Is CRM Email?


CRM Email is an integrated email system that lets you:


  • Send emails to contacts directly from their profile
  • Receive replies automatically in your dashboard
  • View email threads with complete conversation history
  • Track email usage and stay within your plan limits
  • Stay organized with all communications in the CRM

    • Key Features


    Send Emails

  • Compose and send emails to leads and contacts
  • Each email is automatically saved to the contact's profile
  • Subject line and message body are stored for reference

    • Receive Replies

    Emails sent from your platform address automatically create threads:

  • Replies appear in the dashboard
  • Inbound emails are linked to the appropriate contact
  • No need to check multiple email clients

    • Email Threads

    All communication with a contact is displayed chronologically:

  • See the full conversation history
  • Know who sent what and when
  • Reply directly without leaving the dashboard

    • Plan Limits


    | Plan | Emails Per Month |

    |------|-----------------|

    | Starter | 20 |

    | Grow | 100 |

    | Scale | 500 |


    Upgrade anytime to send more emails and unlock additional features.


    Getting Started


  • Go to Dashboard > Leads
  • Click on a contact to open their profile
  • Scroll down to the Email Thread section
  • Click Compose to send your first email
  • Replies will appear automatically when received

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    Related Articles

    Sending Emails

    How to send emails to your contacts

    Receiving Replies

    How your emails and customer replies work

    Email Limits and Usage

    Understand your CRM email limits by plan