# Payment Issues
Having trouble with payments? Here's how to resolve them.
Payment Failed
Common Reasons
Insufficient fundsCard expiredIncorrect detailsBank declinedSolutions
Update Card:
Go to Settings > BillingUpdate payment methodRetry paymentContact Bank:
Some banks block subscription paymentsCall and authorize the chargeAdd Deiza to approved merchantsTry Different Card:
Use another cardTry debit instead of creditUse a different bankInvoice Payment Issues
Customer Can't Pay
Check:
Invoice was sentLink is correctPayment options are enabledSolutions:
Resend invoiceCopy share linkCheck spam folderSubscription Issues
Plan Not Updated
After payment, plan should update immediately.
If not:
Refresh the pageLog out and back inContact supportDouble Charged
If you see duplicate charges:
Check billing historyVerify it's not prorated upgradeContact support for refundGetting Help
For billing issues, contact support with:
Email address on accountLast 4 digits of cardDescription of issueScreenshots if available