Responding to Reviews
How to respond to positive and negative reviews
5 min read
# Responding to Reviews
Every review deserves a response.
Why Respond?
Responding to Positive Reviews
Do:
Example:
Thank you so much, Sarah! We're thrilled you loved
the kitchen renovation. It was a pleasure working
with you and your family. Looking forward to helping
with that bathroom remodel next spring!
Responding to Negative Reviews
Do:
Example:
Hi John, I'm sorry to hear your experience didn't
meet expectations. This isn't the level of service
we strive for. I'd like to make this right.
Could you please call me at 555-1234 so we can
discuss? - Mike, Owner
Using AI Response Suggestions
Deiza can suggest responses:
Response Time Goals
| Rating | Respond Within |
|--------|----------------|
| 1-2 stars | 24 hours |
| 3 stars | 48 hours |
| 4-5 stars | 1 week |
Was this helpful?