Help Center | Deiza

# Receiving Replies

When you send an email from your CRM, replies automatically appear in the dashboard.

How Replies Work

You send an email from a contact's profile

Customer replies to your platform email address

Reply appears in the email thread within minutes

You see the context - full conversation history is right there

No need to switch between email clients or lose track of conversations.

The email thread displays:

Chronological order - See the full conversation flow

Direction indicator - Know if each message was sent or received

Timestamps - See exactly when emails were sent

Full content - All message bodies are visible

When a customer replies:

The reply appears in the Email Thread section

Click Compose to send your response

Your reply is added to the thread

The conversation continues seamlessly

Customers will see your platform email when they reply:

inbox@mail.deiza.io

For professional branding, consider upgrading to the Scale plan where you can connect your custom domain email.

Reply didn't appear?

Check that the sender replied to the correct email

Wait a few minutes - replies take 1-2 minutes to sync

Refresh the page to see the latest messages

Email marked as spam?

Ask customers to add you to their contacts

Check your email signature and content

Avoid spam trigger words

Upgrade your plan for more features